1. Digital Product Policy

All subscriptions and services provided by ULTIMO TV are digital products. Once your IPTV service is activated and delivered, it is considered used and non-returnable.

2. Free Trial

We offer a coupon as you are the one who read this page, you can claim it here : REFUND15 (Contact Support via Whatsapp)

3. Refund Eligibility

  • Refunds are only available if:
    • You have not received your IPTV activation details within 24 hours of payment.
    • There is a technical issue on our side that we are unable to resolve within 48 hours of your support request.
  • Refunds are NOT available if:
    • You change your mind after activation.
    • The issue is due to your device, internet connection, or third-party app incompatibility.
    • You did not use the free trial to test compatibility.
    • The subscription has already been activated and used.

4. How to Request a Refund

To request a refund, please contact us within 48 hours of your purchase at:

Include your order number, payment details, and a description of the issue. Our support team will review your request and respond within 1-2 business days.

 

5. Refund Process

If your refund is approved, it will be processed to your original payment method within 5-10 business days. You will receive a confirmation email once the refund has been issued.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

By purchasing from ULTIMO TV, you agree to this Refund Policy. Thank you for choosing us for your IPTV entertainment needs.

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